Privacy notice

Who we are

Caretta Global helps individuals, families, investors and companies with immigration to the UK, Europe, North America and the Middle East, from our office at Linen Hall, 162–168 Regent Street, London W1B 5TE. In this notice, "we" and "us" mean Caretta Global.

We are responsible for the personal information you give us through this website. If you have any questions about this notice or how we handle your information, email hello@carettaglobal.com.

What we collect

When you request a consultation, we collect the information you enter in the form:

your name and email address
your phone number, if you give it
who is moving and where you hope to go, if you tell us
anything you choose to write about your plans

Please share only what we need to understand your enquiry. You do not need to send passport details, financial records or other documents through the website.

The route finder works entirely in your browser. Your answers are not sent to us unless you choose to carry them into the consultation form and submit it.

How we use it

We use your information to reply to your enquiry, arrange and prepare for your consultation, and keep a record of our conversation. We do not use it for marketing, and we never sell it.

We rely on your consent, which you give when you tick the box on the form, and on the steps needed before you decide whether to become a client. If you go on to work with us, our client agreement explains how we handle the information needed for your case.

We share your information only when we need to:

with the advisers who will handle your enquiry
with trusted service providers who host our website, email and records for us, under contracts that require them to protect it
with authorities, if the law requires us to

We never share your information with government immigration authorities or other third parties for an application without your agreement.

International transfers

Some of the service providers we use may store or access your information outside the UK. When this happens, we use appropriate safeguards, such as the UK's approved data transfer agreements, so your information is protected to the standard UK law requires.

How long we keep it

If you do not become a client, we keep your enquiry for up to 12 months and then delete it. If you become a client, we keep your information for as long as your case and our legal and regulatory obligations require, and we explain this in our client agreement.

Keeping it secure

Only the people who need your information to help you can access it. We use secure systems, encrypted connections and access controls to protect it from loss, misuse and unauthorised access.

Cookies and third-party services

This website does not use cookies or tracking for advertising or analytics.

Our typefaces are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google when a page loads. Google's own privacy policy explains how it handles this.

Your rights

Under UK data protection law, you have the right to:

ask for a copy of the information we hold about you
ask us to correct anything that is wrong or incomplete
ask us to delete your information
ask us to limit how we use it, or object to how we use it
withdraw your consent at any time
ask us to send your information to you or another organisation

To use any of these rights, email hello@carettaglobal.com. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed.